Policies and Procedures

Policies and Procedures

  • Interview and consultation
    Prior to booking service from Bark to Basics our representative will arrange a convenient time to meet with owner and pet(s). This allows everyone to become acquainted and for us to meet your pet(s) and answer any questions or address any concerns you may have. At that time we will go over the Policies and Procedures, contracts, instructions, complete forms, and acquire keys. For dogs, it is highly recommended that you allow the representative a brief opportunity to walk your dog outside of your residence at that time.

    Reservations
    Generally, we ask that you give a minimum of two weeks notice for services required. This way, your pet(s) will not be left alone. Availability is on first come, first served basis. The more notice we have, the better chance you have for booking your dates.

    Dog walking
    Daily dog walks are performed typically between the hours of 10:00 am and 4:00 pm, Monday through Friday. Services outside of normal hours/days are subject to a fee. Every effort will be made to arrive at your residence at the time agreed to at booking. We allow a 90-minute window in case there is an emergency or delay. Payment for daily dog service is expected weekly on the last day of service for that week via cash or by check payable to Bark to Basics. Bark to Basics reserves the right to refuse service for non-payment. Services will continue as soon as payment is made. All check payments should be payable to Bark to Basics.

    Vacation/Travel Care
    Vacation/travel care for your pet(s) is commonly referred to as pet sitting. This service will be available upon request and subject to Bark to Basic’s availability.

    Collars, leashes, and tags
    Bark to Basics representatives will be more than happy to use your leash when they walk your dog. If you forget to leave one out for us, we will have one available. Please be sure that your dog has ID tags and a license. However, if we feel that your dog will be better behaved or under more control with a different collar, halter or harness, we will notify you that we may be using it for future walks with your permission.

    Payment
    We accept cash and check. Payment for pet sitting services will be due at the start of pet sitting services. Payment for walking services will be weekly.

    Cancellations
    For walking services please give 24 hours notice of cancellation or you will be charged for services for the day. For pet sitting services there is a cancellation fee of the first day’s service cost if the services are cancelled three or less days prior to the reservation. If your plans change, please contact us as soon as possible so we may open up the space for others.

    Return check charge
    Client agrees to pay a $25 fee for each check returned by the client’s bank regardless of the reason.

    Pick up and drop off
    Pets returned home by 11 a.m. on last day of service will not be charged for the day. Pick up and drop off times are subject to availability, so please book in advance. Pick up and drop off times are between the hours of 9-4 on weekdays and 10-4 on Saturdays. Pick up and drop off services outside of these hours or on Sundays are subject to Bark to Basics availability. There are not pick up or drop off services on major holidays. Fees may apply for locations more than 20 miles from our location.

    Holidays
    There will be a $10 fee ($25 fee for overnight care) in addition to regular per visit or travel care for services on the following holiday/holiday weekends: New Year’s Eve, New Year’s Day, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Black Friday, Christmas Eve, Christmas Day. Holidays are subject to Bark to Basics availability.

    Emergencies
    In the rare case Bark to Basics experiences an emergency rendering them unable or unavailable to care for your pet while boarding Bark to Basics will enlist an alternate pet sitter to care for your pet. If you would prefer to make other arrangements for your pet in this situation please notify Bark to Basics at the time of booking a boarding appointment. In the event of emergency for walking services Bark to Basics will attempt to enlist an alternate walker and you will be notified.

    Keys/Access Code
    At time of contract signing, you will need to provide Bark to Basics with your preference for us to gain access to your home. If access is via a garage code or alarm system, an access code with specific instructions will need to be provided on the “Client Profile” form. If access is with a key, then you will need to supply Bark to Basics with a working copy of the key.

    Access to home
    We understand that you may have relatives, neighbors, cleaning or repair services that could have access to your home while you are away or at work. Bark to Basics is not responsible for any damages incurred to your home or pet by said persons or businesses. Please notify us if there will be anyone else having access to your home. We also reserve the right to decline services if you have made arrangements for someone else to care for your pet(s) while we are doing the same.

    Unsecured pets
    Bark to Basics will not be held liable for free-roaming pets or pets left in backyards of your home in the event of illness, injury, loss or death. It is highly advisable that all pets wear appropriate ID and that they remain inside your home or confined for their own safety and well-being in your absence.